Your privacy is fundamental to everything mancity88 builds. This Privacy Policy explains exactly what personal data we collect from Malaysian players, why we collect it, how we protect it, and the rights you hold over your own information.
All personal data transmitted between your device and mancity88 servers is protected by industry-standard 256-bit SSL encryption, ensuring your information cannot be intercepted in transit.
mancity88 does not sell, rent, or trade your personal information to unaffiliated third parties for their independent marketing or commercial use — ever. Your data serves your account, not someone else's business.
We collect only the personal data that is genuinely necessary to operate your account, process transactions, comply with regulatory obligations, and deliver our services. No data is collected speculatively.
You have the right to access, correct, port, restrict, and request deletion of your personal data at any time. Submit requests to [email protected] and we will respond within 30 days.
mancity88 uses cookies for session management, security, and anonymous analytics. We do not use third-party advertising tracking cookies. You can manage cookie preferences through your browser settings at any time.
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is typically retained for up to seven years post-closure for regulatory compliance.
Your Rights at a Glance
As a mancity88 player, you hold meaningful rights over your personal data. Here is a summary of each right and what it means in practice.
Request a copy of all personal data mancity88 holds about you, including account details, transaction history, and any KYC documentation submitted.
Request correction of any personal data that is inaccurate or incomplete. You can update many details directly through your account settings.
Request deletion of your personal data, subject to our legal retention obligations. Note that data required for regulatory or fraud prevention purposes may be retained.
Request that we limit processing of your data in certain circumstances — for example, while a data accuracy dispute is under review.
Receive a copy of data you have provided to mancity88 in a structured, machine-readable format, where technically feasible.
Object to processing of your data for direct marketing purposes. We will cease such processing immediately upon receipt of a valid objection.
Request human review of any significant decision made about you through solely automated means, including automated account restrictions.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
mancity88 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use our online casino and sports betting services at https://mancity88.cam/ (the "Platform"). This Privacy Policy ("Policy") describes how mancity88 collects, uses, stores, shares, and protects personal data, and sets out the rights that data subjects hold in relation to their personal information.
This Policy applies to all users of the mancity88 Platform, including registered players, prospective players who browse the site, and any individual whose personal data mancity88 processes in connection with the provision of its services. It covers data processed through the website, mobile browser, and any other digital access points provided by mancity88.
By accessing the mancity88 Platform, registering an account, or making use of any of our services, you acknowledge that you have read this Privacy Policy, understand its contents, and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which together govern your use of the Platform.
This Privacy Policy applies exclusively to data processed by mancity88 directly. It does not govern the data practices of third-party payment processors (such as Maybank, CIMB, Touch 'n Go eWallet, Boost, GrabPay, or DuitNow), whose own privacy policies apply to data shared with them during payment transactions.
For the purposes of applicable data protection legislation, mancity88 acts as the data controller in respect of personal data collected through its Platform. As data controller, mancity88 determines the purposes for which personal data is collected and the means by which it is processed.
Where mancity88 engages third-party service providers to process personal data on its behalf (for example, payment processors, fraud detection services, or cloud infrastructure providers), those third parties act as data processors and are contractually bound to process personal data only in accordance with mancity88's documented instructions and applicable data protection requirements.
For all data protection enquiries, access requests, or complaints, please contact us using the details provided in Section 15 (Contact Us) of this Policy.
For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, IP address, and device identifiers. |
| Processing | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this context, mancity88. |
| Data Processor | A third party that processes personal data on behalf of the data controller pursuant to a contractual instruction. |
| Data Subject | The individual to whom personal data relates — in this context, registered Players and Platform users. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
| KYC | Know Your Customer — the identity and age verification process used to confirm a Player's identity, age, and payment method ownership. |
mancity88 collects personal data through several channels: directly from you during account registration and use; automatically through your interaction with the Platform; and from third-party sources where permitted and relevant. The categories of personal data we collect are described below.
mancity88 applies the principle of data minimisation. We collect only the personal data that is genuinely necessary for the stated purpose. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, or health data) unless specifically required by law or regulatory obligation.
mancity88 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Account registration, payment processing, withdrawal handling, bonus administration, and all services directly required to fulfil our contract with you. |
| Legal Obligation | KYC identity verification, age verification, anti-money laundering (AML) checks, fraud detection, and regulatory reporting obligations. |
| Legitimate Interests | Platform security, fraud prevention, service improvement through anonymous analytics, and responsible gambling monitoring to identify at-risk players. |
| Consent | Marketing emails, personalised promotional offers, and non-essential cookies (where applicable). You may withdraw consent at any time. |
mancity88 uses personal data for the following specific purposes. We do not use your personal data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.
To create and maintain your mancity88 account, verify your identity and age, manage your account settings, process your requests, and communicate account-related information to you.
To process deposits and withdrawals via your chosen Malaysian payment method — including Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency — and to maintain accurate financial records associated with your account.
To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and any other activity that violates our Terms & Conditions or applicable law. This includes real-time monitoring of account activity and transaction patterns.
To fulfil our obligations under applicable anti-money laundering laws, age verification requirements, and other regulatory frameworks applicable to online gaming operations. This may include reporting obligations to relevant regulatory authorities.
To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 English-language support team, whether contacted via live chat or email at [email protected].
To monitor player behaviour for indicators of problem gambling, apply responsible gambling tools (deposit limits, session limits, cool-off periods, self-exclusion) at your request, and proactively reach out to players who may be at risk. This processing is conducted in your interest and that of player safety broadly.
To analyse Platform usage through aggregated and anonymised data in order to improve the user experience, optimise game performance, and develop new features relevant to our Malaysian player base.
Where you have provided consent, to send you promotional offers, bonus notifications, and updates about new games or features on mancity88. You may unsubscribe from marketing communications at any time by following the unsubscribe link in any marketing email or by contacting support.
mancity88 does not sell, rent, or trade your personal data to unaffiliated third parties. We share personal data only in the following limited and specific circumstances:
To process deposits and withdrawals, mancity88 shares necessary financial data with payment service providers including FPX, DuitNow, and the operators of Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and cryptocurrency processing services. These providers receive only the data necessary to execute the transaction. Each provider operates under its own privacy policy.
To comply with KYC and age verification requirements, mancity88 may share identity documentation with third-party verification service providers. These providers are contractually bound to process such data exclusively for the stated verification purpose.
mancity88 uses specialist fraud detection and cybersecurity services that may access technical and transactional data (including IP addresses and device fingerprints) for the purpose of identifying and preventing fraudulent activity.
mancity88 will disclose personal data to relevant authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. We will notify affected users of such disclosure to the extent permitted by law.
mancity88 operates on cloud infrastructure provided by third-party hosting providers. Such providers may technically access data stored on their infrastructure but are contractually prohibited from using such data for any purpose other than providing infrastructure services.
mancity88 categorically does not sell, auction, or transfer your personal data to any third party for that party's independent marketing, advertising, or commercial purposes. If this policy changes in future, you will be notified and given the opportunity to object before any such change takes effect.
mancity88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 7 years post-closure | Regulatory / AML compliance |
| KYC identity documents | Duration of account + 7 years post-closure | Regulatory / AML compliance |
| Transaction & financial records | 7 years from date of transaction | Legal / financial reporting |
| Gaming & betting history | Duration of account + 5 years | Regulatory / dispute resolution |
| Support communications | 3 years from date of communication | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 3 years | Legal compliance |
| Technical / session logs | 90 days rolling | Security & fraud detection |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for analytical and statistical purposes.
mancity88 uses cookies and similar tracking technologies to provide and improve our services, maintain your session, and ensure Platform security. A cookie is a small text file placed on your device by a website you visit.
mancity88 does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place tracking cookies on our Platform. Your browsing activity on mancity88 is not shared with advertising platforms.
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from accessing your account. Consult your browser's help documentation for guidance on cookie management.
mancity88 takes the security of your personal data seriously and employs a comprehensive set of technical and organisational measures designed to protect against unauthorised access, disclosure, alteration, and destruction.
In the event of a personal data breach that poses a risk to your rights and freedoms, mancity88 will notify affected individuals and relevant authorities in accordance with applicable data breach notification requirements.
You may exercise any of the data subject rights described in the overview section above by contacting mancity88 at [email protected]. Please include the subject line "Data Subject Request" and provide sufficient information to identify your account.
mancity88 will respond to all verified data subject requests within 30 calendar days of receipt. Where a request is particularly complex or numerous, we may extend this period by a further 60 days, in which case we will notify you within the initial 30-day window.
There is no fee for submitting a data subject request. However, where requests are manifestly unfounded, excessive, or repetitive, mancity88 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.
To protect your privacy, mancity88 will verify your identity before acting on any data subject request. You may be asked to provide information that matches your account registration details. We will not release personal data to unverified requestors.
The mancity88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted during the registration process and, where required, through our KYC programme.
If mancity88 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, return any deposited funds to the originating payment method, and delete all associated personal data, except where retention is required by law.
If you are a parent or guardian and believe that a minor in your care has provided personal data to mancity88, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.
The mancity88 Platform may, from time to time, provide informational references to third-party services such as payment providers (Maybank, CIMB, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) or game content providers. When you interact directly with these third-party services — for example, completing a payment through your bank's own portal — you are subject to that third party's own privacy policy, not this one.
mancity88 is not responsible for the privacy practices of third-party services and encourages users to review the privacy policies of any third-party providers they interact with, particularly payment providers used to fund their mancity88 account.
mancity88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Where changes are material — particularly where they affect the legal basis for processing or introduce new categories of data sharing — we will notify registered users by email and/or by a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date displayed at the top of this page reflects when this Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the mancity88 Platform following the notification of any amendments constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how mancity88 handles your personal data, please contact our privacy team using the details below. We are available 24 hours a day, 7 days a week, and will respond to privacy-related enquiries as a priority.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which form part of the overall framework governing your use of the mancity88 Platform.
Your Privacy Is Protected
Your personal data is protected by 256-bit encryption, never sold to third parties, and managed under a clear, honest Privacy Policy. Join thousands of Malaysian players from Kuala Lumpur to Johor Bahru who trust mancity88 with their gaming experience.
For players aged 21 and above only. Please gamble responsibly and within your means.